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Care Search

Search for a Subscriber​

To access this view, perform the following steps.

  1. Select the (Care) icon from the left navigation bar.

  2. Use the Subscriber Search field to look up a subscriber by entering any of the following:

    • Subscriber name

    • WAN IP address associated with the subscriber's service

    • MAC address associated with the CPE hardware deployed at the subscriber's site

    • The subscriber’s account number by which they are referenced in Mosaic Subscriber Insight

    • Phone number associated with the account

    • Billing address

    • Service address

    • The serial number on the equipment

    • Email associated with the account

    • Sub-company that subscriber is associated with

    • Intellifi mobile account

The quick search feature allows you to quickly find a subscriber by utilizing the search criteria mentioned above. As you type in the search field, the system will provide suggestions based on the text you have entered.

You can select one of the suggestions to go directly to that subscriber's dashboard. If you do not see the subscriber you are looking for in the suggestions, you can continue typing to refine your search or press the Enter key to perform a regular search.

The regular search is activated by pressing the Enter key or selecting the search icon after entering your search terms. This will take you to the search results page, where you can select the subscriber you are looking for from the list of results.

  1. After activating the regular search, you will be taken to one of two places:
    1. If there is only one match for your search terms, you will be taken directly to that subscriber's dashboard.
    2. If there are multiple matches for your search terms, or if there are no matches, you will be taken to the search results page.

Search Functionality​

Both of Care's search result types, regular and quick, will make partial matches based on the search term you enter. If the term you are searching for matches any of the viewable fields for a subscriber, the results will be returned with the term in bold and highlighted. All searches are case-insensitive.

A search term of "Park" may return results with "Parker" in the subscriber name , or "Park Ave" in the service address, or any other column that may have the word "Park" in it.

Search Results​

Search results that meet your search terms will appear in the lower portion of the screen. There may be more than one result that meets your search criteria, so be sure to choose the correct subscriber from the list.

Near the top of that screen, you can adjust the search criteria by entering new search terms.

Select any of the blue text in the search results to link to the Care Subscriber Details page.

Pinned Subscribers​

Subscribers can be pinned to the search results page for quick access. To pin a subscriber, navigate to the Care Subscriber Details page for that subscriber and click the Pin icon next to their name.

Recently Viewed Subscribers​

Recently viewed subscribers will appear in the Recently Viewed table. Clicking on a subscriber's name will take you to the Care Subscriber Details page for that subscriber.